Introduction What is person centred care? The ‘self’ and personhood Definition Person centred care vs the traditional model Culture and diversity – ‘The 4C’s’ Culture and diversity – what to consider Key points of person-centred care Where did person centred care come from? Maslow’s Hierarchy of Needs Kitwood’s Flower Newcastle Model Formulation What does person centred care look like in practice? 4 key indicators Communication passports Dementia Care Mapping The importance of you Why is person centred care important? Benefits to residents Benefits to staff Case examples Recommendations Summary Once you’ve viewed a course, please take a few moments to provide some feedback so we can improve the resources we are providing.